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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which feature in Oracle Fusion Cloud SCM helps in tracking and managing real-time production processes?

A. Manufacturing Execution.
B. Inventory Management.
C. Supplier Qualification.
D. Cost Accounting.

Answer: A

Explanation:
Oracle Fusion Cloud SCM manages production through Manufacturing Execution, which tracks and manages real-time production processes.
Functionality: Monitors shop floor activities, such as work order progress, resource usage, and output, in real-time.
Impact: Ensures production stays on schedule and meets quality standards.
Option A (Qualification): Focuses on suppliers, not production.
Option B (Inventory): Tracks stock, not production processes.
Option D (Cost Accounting): Manages costs, not real-time operations.
Oracle Fusion Cloud SCM documentation, like "Manufacturing Guides," details this feature's role.

NEW QUESTION # 48
How is the effectiveness of the Coaching Plan to Performance OMBP in Oracle Fusion Cloud CX Sales Performance measured?

A. By evaluating manager feedback regarding the OMBP's success.
B. By reviewing the coaching plan's structure and content.
C. By analyzing sales metrics, such as deal size and pipeline growth post-coaching.
D. By counting the number of coaching sessions conducted.

Answer: C

Explanation:
The effectiveness of the Coaching Plan to Performance OMBP is best measured by analyzing sales metrics, such as deal size and pipeline growth post-coaching. This approach ties coaching directly to tangible business outcomes, reflecting its impact on sales performance.
Deal Size: Indicates whether coaching improves reps' ability to close higher-value deals.
Pipeline Growth: Shows if coaching enhances opportunity creation and progression.
These metrics provide objective evidence of productivity and revenue improvements, the ultimate goals of coaching.
Option A (Manager Feedback): Subjective feedback is useful but lacks the precision of data-driven metrics.
Option B (Plan Structure): Reviewing content doesn't measure real-world impact.
Option D (Session Count): Quantity of sessions doesn't guarantee quality or results.
Oracle Fusion CX Sales Performance documentation, including "CX Analytics FAQs," underscores sales metrics as the standard for evaluating performance-focused processes like coaching.

NEW QUESTION # 49
Which KPI helps evaluate the success of the campaign in driving business outcomes for the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. Social Media Engagement metric for adapting content strategies during campaign execution.
B. Average Campaign Cost per Won Opportunity metric for understanding the financial return on investment.
C. Pre-campaign Review of Historical Campaign Performance metric for setting success benchmarks.
D. Real-time Tracking of the Campaign Reach metric for gauging immediate audience engagement during campaign execution.

Answer: B

Explanation:
The Campaign Execution to Opportunity OMBP aims to turn marketing campaigns into sales opportunities. The KPI that evaluates its success in driving business outcomes is Average Campaign Cost per Won Opportunity, as it measures financial return on investment (ROI).
Definition: Calculates the cost of the campaign divided by the number of opportunities won, showing cost-efficiency and business impact.
Business Outcome Focus: Links marketing spend to tangible sales results, a critical measure of success.
Option A (Historical Review): Useful for planning, not evaluating outcomes.
Option C (Social Engagement): Tracks engagement, not business results.
Option D (Campaign Reach): Measures exposure, not conversions or ROI.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights cost-per-opportunity as a vital KPI for ROI assessment.

NEW QUESTION # 50
Which feature in Oracle Fusion Cloud CX Sales Performance helps in automating incentive calculations?

A. Real-time sales performance tracking.
B. AI/ML-powered incentive management.
C. Customer segmentation tools.
D. Social media integration.

Answer: B

Explanation:
Oracle Fusion Cloud CX Sales Performance streamlines compensation with AI/ML-powered incentive management, which automates incentive calculations.
Capabilities: Uses AI/ML to process sales data, apply incentive rules, and calculate payouts accurately and efficiently.
Benefit: Reduces manual effort and errors, ensuring timely and fair compensation.
Option A (Social Media): Unrelated to incentives.
Option C (Segmentation): Marketing-focused, not compensation-related.
Option D (Tracking): Monitors performance, not calculations.
Oracle Fusion Cloud CX Sales Performance documentation, like "Incentive Compensation Guides," highlights this feature.

NEW QUESTION # 51
What is the purpose of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. To focus on agent training without resolving customer issues.
B. To automate customer inquiries and reduce agent interaction.
C. To eliminate the need for customer support.
D. To provide agents with real-time customer context and AI-powered tools.

Answer: D

Explanation:
The Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service streamlines issue resolution. Its purpose is to provide agents with real-time customer context and AI-powered tools.
Real-time Context: Delivers customer history and issue details for informed responses.
AI-Powered Tools: Includes knowledge search and predictive suggestions, enhancing resolution speed and quality.
Outcome: Boosts agent efficiency and customer satisfaction.
Option A (No Support): Contradicts the OMBP's service focus.
Option B (Training): Training alone doesn't address resolution.
Option D (Automation): Focuses on agent assistance, not full automation.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," supports this purpose.

NEW QUESTION # 52
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