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Salesforce Order-Management-Administrator Exam Syllabus Topics:

Topic
Details

Topic 1

Order Management Basics: In this topic, the Salesforce Order Management Administrator Consultant learns to position Order Management effectively within Salesforce's core architecture. By articulating the extensible platform capabilities, the ability to integrate with third-party systems, and the overall value proposition, this knowledge helps highlight Order Management's seamless adaptability and efficiency. These insights are crucial for demonstrating business value during client engagements.

Topic 2

Data Model: This topic equips the Salesforce Order Management Administrator Consultant to showcase knowledge of critical objects such as Order, Order Summary, Fulfillment Orders, and Return Orders. It involves establishing and tracing integrations with B2C Commerce or other systems, including custom attributes. Proficiency here is pivotal for ensuring seamless data flow and robust Order Management operations within complex business environments.

Topic 3

Process Automation and Integrations: This section helps the Salesforce Order Management Administrator Consultant demonstrate the capability to deliver business value by integrating Order Management with external systems using clicks rather than code. Mastery of navigation within Order Management processes, connecting nodes, and integrating systems efficiently ensures understanding of how to implement effective solutions.

Topic 4

User Experience and Customization: This section emphasizes leveraging Salesforce's Lightning UI to enhance user experiences. The Salesforce Order Management Administrator Consultant will customize experiences for users and managers through tools like the Lightning Page Editor, Report Builder, and out-of-the-box components. Success in this area ensures optimized workflows and improved operational efficiency.

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Salesforce Order Management Administrator Accredited Professional Sample Questions (Q32-Q37):

NEW QUESTION # 32
An Order Summary has three Fulfillment Orders and two Credit Memos associated with it. How many Invoices will be created when using the Create Invoice Apex action in a flow?

A. 1.0
B. 3.0
C. 2.0
D. 5.0

Answer: A

Explanation:
One invoice will be created when using the Create Invoice Apex action in a flow. The Create Invoice Apex action is a custom action that creates an invoice for an order summary. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order.
An order summary can have multiple fulfillment orders and credit memos associated with it, but only one invoice will be created for the entire order summary. References: Order Management Objects, [Create Invoice Apex Action]

NEW QUESTION # 33
An administrator is looking for payment information about a returned item on an Order Summary. Which object should the administrator look at?

A. Credit Memo
B. Return Order Summary
C. Invoice
D. Return

Answer: A

Explanation:
The object that the administrator shouldlook at to find payment information about a returned item on an Order Summary is Credit Memo. A Credit Memo is a record that represents a refund or credit issued to a customer for a returned item. A Credit Memo has a lookup relationship to both Order Summary and Return Order objects, and it contains information such as the credit amount, status, payment method, etc. Verified References:https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5

NEW QUESTION # 34
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

A. Modify the compact layout on the Credit Memo object
B. Edit the Credit Memo page layout lo include the Total Amount field in the Highlights Panel
C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
D. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel

Answer: A

Explanation:
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References: https://help.salesforce.com/s
/articleView?id=sf.order_management_credit_memo.htm&type=5 https://help.salesforce.com/s/articleView?
id=sf.compact_layouts_overview.htm&type=5

NEW QUESTION # 35
An administrator is attempting to deploy a Change Set from a development org to a test org but the test org is not available in the list of target organizations. What are two reasons that could cause this issue?

A. The components in the Change set could not be found within the test org
B. Change Sets can only be deployed from a sandbox org to a production org, not another sandbox org.
C. Thedevelopment org has not been approved to upload Change Sets from within the test orgD.The development org and test org are not associated with the same production org.

Answer: A,C

Explanation:
Explanation
Two possible reasons that could cause the test org to not appear in the list of target organizations are:
The components in the Change set could not be found within the test org. This means that the test org does not have the same metadata components or features as the development org, and therefore cannot receive the change set.
The development org has not been approved to upload Change Sets from within the test org. This means that there is no deployment connection between the two orgs, and the test org has not authorized the development org to send change sets to it.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_create_outbound.htm&type=5

NEW QUESTION # 36
A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

A. Modify the compact layout on the Credit Memo object
B. Edit the Credit Memo page layoutlo include the Total Amount field in the Highlights Panel
C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page
D. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel

Answer: A

Explanation:
Explanation
The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm&type=5

NEW QUESTION # 37
......

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